After-sales Support

Core Service Process

Consultation

Professional consultants are online in real-time to answer technical questions

Model Selection

Accurate matching of part models, providing alternative solutions

Order Payment

Multiple payment methods, secure and convenient process

Shipping Tracking

Global logistics real-time synchronization, full traceability

After-sales Follow-up

Dedicated one-on-one manager, quick response to needs

Detailed Explanation of After-Sales Policy

Quality Assurance Commitment

12-month one-year quality assurance

All sold products come with original manufacturer or Hengkongda quality assurance card.

Free repair or replacement for non-human damage during the warranty period.

Lifetime technical consultation support to solve system integration challenges.

Fault Handling

Standardized handling process to ensure that problems receive an initial solution within 48 hours.

Description

Customer submits a description of the fault phenomenon

Evidence

Provide photos, videos, or error codes

Diagnosis

Technical expert remote or factory diagnosis

Resolution

Perform repair, replacement, or refund

Return and Exchange Policy

Please ensure that the returned product is in good packaging and does not affect secondary sales (except for quality issues).

Common After-Sales Questions

We've compiled the most frequently asked after-sales questions to provide you
with quick reference.

View More Questions

What if the received part is incompatible with my system?

How long is the repair lead time during the warranty period?

Do you provide on-site installation and commissioning services?

after-sales support